Verified employee & interview reviews

Ameyo Reviews

Gurugram, Haryana

5.0/ 5

1 review

Ameyo, originally operating under Drishti-soft Solutions Private Limited, is a leading provider of omnichannel customer experience and contact center software solutions. Headquartered in Gurugram, Haryana, India, the company was founded in 2003 by Bishal Lachhiramka, Debashish Panda, Sachin Bhatia, and Nayan Jain, who are alumni of the Indian Institute of Technology, Guwahati. Established to modernize the customer interaction management domain, Ameyo built a complete contact center suite by 2004 and subsequently rolled out advanced iterations like Ameyo PACE and Ameyo on Cloud. In June 2021, the company underwent a major transition when it was acquired by Exotel, subsequently aligning its platform as an AI-first cloud contact center solution under the broader Exotel ecosystem. The core product suite of Ameyo focuses on empowering consumer-facing brands to deliver seamless, personalized, and results-focused customer engagement across multiple communication channels. Available for implementation on-cloud, on-premises, or via hybrid instances, the platform streamlines business operations across several key business use cases, including sales, onboarding, customer service, support, and collections. By replacing traditional on-premise PBX systems and specialized telecom hardware, Ameyo minimizes deployment time and upfront capital costs for modern enterprises. Technologically, the platform integrates robust contact center management features with communications infrastructure. It delivers deep omnichannel capabilities that cover voice, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), predictive dialing, email, web chat, text messaging, video communications, and prominent social media channels like WhatsApp, Facebook, and Twitter. Additionally, Ameyo features pre-built integrations with major industry-grade Customer Relationship Management (CRM) tools such as Zendesk, Zoho, Freshdesk, LeadSquared, and Microsoft Dynamics 365. This interoperability ensures customer support representatives can access comprehensive customer history, reducing handling time and maximizing agent productivity. Ameyo services a global market, catering to more than 7,100 brands across over 60 countries. Its primary target segments span a variety of industry verticals including banking, financial services, insurance, fintech, edtech, e-commerce, telecom, healthcare, travel, and business process outsourcing (BPO). Marquee clients utilizing its solutions include Ola, Bank Bazaar, HDFC Bank, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BYJU'S, Standard Chartered Bank, Khan Bank, and Telekom Malaysia. Financially, prior to its strategic integration into Exotel, Ameyo operated as a venture-funded private entity, raising approximately $5 million in institutional backing with Forum Synergies as a lead investor. The business reported an annual revenue of approximately $23.8 million for the fiscal year ending March 31, 2023, and maintains an active workforce comprising hundreds of employees spread across its primary corporate offices at Spaze Platinum Tower in Gurgaon. Managed today as a core component of Exotel's unified communication suite, Ameyo continues to emphasize agent empowerment, actionable real-time analytics, and automated workflow optimization to assist global businesses in driving consumer satisfaction and long-term brand loyalty.