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Capillary Technologies Reviews

Bengaluru, Karnataka

4.0/ 5

3 reviews

Capillary Technologies India Limited is a prominent multinational software-as-a-service (SaaS) company specializing in cloud-native, artificial intelligence-driven loyalty management and customer engagement solutions. Founded in August 2008 by Aneesh Reddy Boddu, Krishna Mehra, and Ajay Modani, the company was initially headquartered in Bengaluru, India, and later established its global headquarters in Singapore. Over the years, Capillary has evolved into an industry leader, helping enterprise brands digitally transform their customer retention strategies, optimize engagement, and accelerate revenue growth through data-driven insights. The core product offering of Capillary Technologies revolves around its Intelligent Loyalty Platform, which integrates advanced big data analytics and machine learning tools. This omnichannel suite allows businesses to gain a comprehensive understanding of consumer behaviors, segment target audiences, generate hyper-personalized rewards, and execute targeted marketing campaigns. The company's services cater to diverse industry verticals globally, including fuel retail, consumer packaged goods (CPG), conglomerates, airlines, hospitality, and specialized retail sectors such as apparel, food and beverage, and luxury goods. Capillary powers over 100 large-scale loyalty programs across the globe, serving prominent clients like Shell, Puma, Dell, Domino's, and major Indian retailers like Vishal Mega Mart. Capillary has pursued aggressive international expansion and strategic growth through high-profile acquisitions and funding. Notable acquisitions include the e-commerce software platform MartJack in 2015, U.S. loyalty provider Persuade in 2021, Texas-based loyalty agency Brierley+Partners in 2023, and the digital assets of Tenerity. Most recently, in February 2026, the company entered into a definitive agreement to acquire SessionM, a customer engagement platform, from Mastercard. Financially, Capillary has raised approximately $144 million across multiple funding rounds backed by prominent institutional investors, including Warburg Pincus, Sequoia Capital, Norwest Venture Partners, and Qualcomm Ventures. Following its successful initial public offering (IPO) in November 2025, Capillary Technologies transitioned into a publicly traded corporate entity. The stock is listed on major Indian stock exchanges, specifically the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) under the ticker CAPILLARY. For the fiscal year ending March 31, 2025, the company reported an annual consolidated revenue from operations of INR 598 crore and a net income of INR 14 crore. Capillary operates globally through 14 offices and maintains a specialized workforce of hundreds of professionals worldwide. The current leadership team is headed by Neelam Dhawan as Chairman and Co-founder Aneesh Reddy Boddu as Managing Director and CEO, alongside Anant Choubey serving as Chief Operating Officer. The company continues to receive widespread industry recognition, frequently positioned as a leader in global analytical frameworks like the Forrester Wave and Everest Group PEAK Matrix for loyalty platforms.