Verified employee & interview reviews

Chewy Reviews

Plantation, Florida

4.0/ 5

1 review

Chewy, Inc. is a leading American pure-play e-commerce retailer dedicated to pet food, supplies, medications, and other pet-related health products and services. Founded in June 2011 by Ryan Cohen and Michael Day under the initial name "Mr. Chewy," the company sought to combine the personalized, high-touch customer service of a neighborhood pet store with the convenience, speed, and scale of modern e-commerce. Headquartered in Plantation, Florida, Chewy has grown into a major player in the pet care industry, employing approximately 18,000 to 20,000 people across its corporate offices and fulfillment networks. The company's rapid early growth attracted significant investment, leading to its acquisition by PetSmart in 2017 for $3.35 billion, which stood at the time as the largest ever acquisition of an e-commerce business. Under the leadership of Sumit Singh, who joined as COO in 2017 and succeeded Cohen as CEO in March 2018, Chewy transitioned into a publicly traded entity. The company completed its initial public offering (IPO) in June 2019, listing on the New York Stock Exchange under the ticker symbol CHWY. While it initially operated under the umbrella of PetSmart, the two entities officially split in 2020 to operate as entirely independent companies. Chewy’s vast retail portfolio includes approximately 110,000 products from 3,500 partner brands, alongside its own private labels. Its offerings span across pet food, treats, over-the-counter medications, and hard goods such as crates, leashes, toys, and bowls catering to dogs, cats, fish, birds, small pets, horses, and reptiles. A cornerstone of Chewy's business model is its "Autoship" subscription program, which allows pet parents to schedule automatic recurring shipments of necessary supplies, driving consistent, predictable revenue and strong customer retention. In recent years, Chewy has aggressively expanded into the high-margin pet healthcare and wellness ecosystem. In 2020, it launched "Connect with a Vet," a telehealth service providing pet parents with remote veterinary access. It further expanded into customized prescription medications (compounding) and introduced "CarePlus," a suite of pet health insurance and wellness plans. More recently, the company unveiled "Chewy Vet Care," launching dedicated brick-and-mortar veterinary practices offering routine check-ups, urgent care, and surgical procedures. This healthcare push was further accelerated by its 2026 agreement to acquire Modern Animal. Financially, Chewy has achieved substantial scale, reporting a trailing twelve-month revenue of approximately $12.8 billion. The company has successfully balanced its high-growth trajectory with financial maturity, moving firmly into net profitability. Guided by CEO Sumit Singh and Board Chairman Raymond Svider, Chewy continues to leverage product innovation, localized fulfillment logistics, and 24/7 customer assistance to advance its mission of being the most trusted destination for pet parents everywhere.