eClerx Services Limited is a prominent Indian industry-focused specialist services firm that provides comprehensive business process management, automation, and advanced data analytics solutions to Fortune 2000 enterprises worldwide. Founded in 2000 by Wharton graduates Anjan Malik and PD Mundhra, the company transitioned from successful investment banking practices to create a pioneering knowledge process outsourcing organization. Headquartered in Mumbai, India, eClerx has grown into a global leader in productized services, blending advanced technology, artificial intelligence, and deep domain expertise to help clients optimize complex, data-driven business processes. The company operates primarily through three specialized business divisions structured to address specific corporate requirements. The first, eClerx Customer Operations, delivers advanced analytics, automation, technical operations support, and digital care services aimed at improving customer experience, increasing retention, and reducing service delivery costs. The second division, eClerx Digital, focuses on end-to-end data management, analytics and insights, digital marketing operations, and creative services, recently earning the distinction of becoming an Adobe Gold Solution Partner. The third division, eClerx Financial Markets, offers extensive derivative trade support, cash securities operations, regulatory compliance, data management, and document control systems, deploying proprietary technology products like Compliance Manager, Market360, Fluiid4, and DocIntel. Globally, eClerx serves high-profile industries including Banking, Financial Services, and Insurance, Communications, Media, and Technology, High-Tech, Manufacturing, and Fashion, Luxury, and Retail. A significant majority of its portfolio consists of multi-year partnerships with Fortune 500 companies, including many of the world's Tier 1 investment banks. The company utilizes a robust offshore-onshore delivery model designed to manage high-volume operations and specialized workflows rather than commoditized transactions. Administratively and operationally, eClerx supports a substantial global infrastructure. As of recent operational data, the company's total delivery headcount has grown to over 21,800 employees distributed across production facilities and client service centers globally. Its main delivery centers are located strategically within India across Mumbai, Pune, and Chandigarh, complemented by international facilities in the United States, including Austin and Philadelphia, as well as locations in the United Kingdom, Italy, Singapore, Thailand, and the Philippines. Financially, eClerx Services Limited is a publicly-traded entity listed on both the National Stock Exchange of India and the Bombay Stock Exchange. Under leadership that includes CEO Kapil Jain, the corporation continues to show strong fiscal performance. For the fiscal year ending March 31, 2026, eClerx reported a consolidated annual operating revenue of INR 4,217.4 crore, representing a substantial year-over-year increase of over 22 percent. It remains a fundamentally stable, highly profitable professional-led organization dedicated to digital shelf intelligence, generative AI implementation, and long-term capability building for its multinational clientele.

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