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Epicor Reviews

Austin, Texas

4.5/ 5

2 reviews

Epicor Software Corporation is a prominent global provider of industry-specific enterprise resource planning (ERP) and business productivity software. Founded in 1972 and headquartered in Austin, Texas, Epicor has spent over 50 years working closely with its customers to develop flexible, scalable, and tailored software solutions that address the unique requirements of the manufacturing, distribution, retail, automotive, and service industries. Over the decades, the company has grown significantly through strategic mergers and acquisitions, notably combining with Activant in 2011 under private equity firm Apax Partners, and later being acquired by KKR before moving to the ownership of Clayton, Dubilier & Rice (CD&R) and welcoming CVC Capital Partners to its ownership group in 2024. The company's core product portfolio centers around advanced ERP platforms, customer relationship management (CRM), supply chain management (SCM), human capital management (HCM), and warehouse management solutions. Epicor delivers its offerings across both software-as-a-service (SaaS) and on-premises deployment models. Key platforms include Epicor ERP, built for scalable business growth and manufacturing automation; iScala, an end-to-end ERP tailored for commercial divisions and multinational subsidiaries; and specialized retail management solutions like Epicor Eagle and Epicor Propello. Recently, Epicor has strategically pivoted toward "cognitive ERP," actively integrating artificial intelligence, machine learning, and advanced automation directly into its industry-specific platforms to transition organizations from reactive to proactive, data-driven decision-making. Epicor operates on a massive global scale, employing approximately 4,600 to 5,000 people and servicing more than 20,000 to 21,000 customers across 150 countries. Its software supports over 250,000 cloud users worldwide, and the company generates upwards of $1 billion in total annual revenue. Epicor's solutions cater extensively to specialized sub-sectors such as industrial machinery, electronics, medical devices, aerospace and defense, fabricated metals, and the automotive aftermarket. By integrating tightly aligned tools like manufacturing execution systems (MES), advanced planning and scheduling (APS), rules-based product configuration, and real-time equipment production monitoring, Epicor allows midmarket businesses and divisions of Global 1000 multinational companies to streamline operations, eliminate waste through embedded lean initiatives, improve financial transparency, and rapidly expand their digital footprints. Today, under the leadership of CEO Steve Murphy and President Lisa Pope, Epicor continues to drive global digital transformation and supply chain optimization across its extensive, verticalized customer ecosystem.