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EXL Reviews

New York, New York

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EXL Service (NASDAQ: EXLS) is a leading global data analytics, digital operations, and solutions company that partners with clients to improve business outcomes and unlock growth. Founded in April 1999 by Vikram Talwar and Rohit Kapoor, the company began its journey with a focus on business process outsourcing (BPO), particularly catering to the insurance sector. Over its twenty-five-year history, EXL has transitioned from its origins in business process management into a dominant global force in data engineering, artificial intelligence (AI), and digital transformation solutions. Headquartered in New York City, EXL manages an expansive international footprint with more than 50 offices spanning six continents, including major operations hubs in India, the Philippines, the United States, the United Kingdom, Europe, Latin America, Australia, and South Africa. The company’s workforce has grown to exceed 54,000 professionals globally, with a substantial portion of its operational and analytics teams based in India. Under the long-term stewardship of co-founder Rohit Kapoor, who serves as Chairman and Chief Executive Officer, EXL has structurally diversified its revenue and capability streams. The organization operates at the intersection of deep domain expertise and advanced technological integration, helping the world's leading corporations manage complex operations. EXL serves a highly diverse array of data-intensive industries, with specialized focus areas in insurance, healthcare, banking and capital markets, retail and consumer products, utilities, media and communications, and energy and infrastructure. EXL’s core capabilities are divided into two main service tracks: Analytics, AI, and Digital Consulting alongside Operations and Business Process Services. In its analytics vertical, EXL provides advanced data visualization dashboards, predictive modeling, machine learning solutions, and cloud architecture capabilities. This allows clients to modernize legacy operations into future-ready, data-led environments. In its operations division, the company runs mission-critical back-office workflows, financial and accounting outsourcing, customer relationship management, and risk compliance functions. Financially, EXL has established a robust market presence, reporting a consolidated annual revenue of over $1.63 billion. A central driver of EXL’s modern market position has been a disciplined strategy of global expansion and targeted acquisitions. Key historic acquisitions include Outsource Partners International (OPI) in 2011 to strengthen finance and accounting services, RPM Direct in 2015 to enhance consumer data analytics, and Clairvoyant in 2021 to add deep cloud engineering and AI consulting infrastructure. This was followed by the acquisition of ITI Data in 2024 to scale data management solutions. Through its Hyperautomation approach, EXL integrates artificial intelligence, robotic process automation (RPA), and cloud-enabled accelerators to deliver high-value operational execution, continuously advancing sustainable, ethical corporate governance practices globally.