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Firstsource Reviews

Mumbai, Maharashtra

4.5/ 5

2 reviews

Firstsource Solutions Limited is a leading global business process management (BPM) partner and a prominent enterprise within the RP-Sanjiv Goenka Group (RPSG). Headquartered in Mumbai, India, the company serves as a strategic digital transformation partner to leading brands worldwide, including multiple Fortune 500, FTSE 100, and ASX200 companies. Established originally in December 2001 as ICICI InfoTech Upstream Ltd (and later known as ICICI OneSource) under the aegis of ICICI Bank, the organization adopted its current name in 2006 to reflect its independent global aspirations. The company went public in February 2007 and is actively traded on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE). The core operations of Firstsource are structurally organized across several major business verticals: Banking and Financial Services (BFS), Healthcare, Communications, Media and Technology (CMT), and Diversified Industries. In the Banking and Financial Services segment, which historically acts as a primary revenue driver, the company offers technology-led solutions spanning retail banking, mortgage value chains, commercial finance, fintech operations, and empathetic digital collections. Its specialized subsidiary, Sourcepoint, specifically delivers customer-centric transformation solutions across the entire mortgage cycle. In its Healthcare vertical, Firstsource uniquely services both the Health Plans (payer) and Healthcare Provider segments. The company simplifies complex information exchanges, medical billing, and the patient financial lifecycle through solutions like automated digital intake and telehealth. Its capability in this domain was significantly enhanced through acquisitions, including the medical billing firm Quintessence Business Solutions & Services (QBSS) in 2024. For the CMT and Born Digital sectors, Firstsource helps organizations design seamless customer experiences across multiple channels using advanced analytics and artificial intelligence. Additionally, its Diversified Industries division assists public utilities and government entities in optimizing back-office processes and customer relations. Adopting a strict 'Digital First, Digital Now' operational philosophy, Firstsource integrates Intelligent Automation, Robotic Process Automation (RPA), and Generative AI services to optimize workflow agility and human-machine collaboration. This technological focus has earned the company consistent industry acclaim, including leadership rankings from major research firms like Everest Group and NelsonHall in their 2026 assessments. Financially, Firstsource reported consolidated revenues of INR 95,564 million (approximately US$ 1,082 million) for the fiscal year ended March 31, 2026. The company is led by Managing Director and CEO Ritesh Idnani, alongside Group Chairman Sanjiv Goenka. Today, Firstsource employs a diverse global workforce of over 36,200 professionals operating across a vast delivery network that spans multiple countries, including India, the United States, the United Kingdom, the Philippines, South Africa, Australia, and Mexico.