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Verified employee & interview reviews
New York, New York
Genpact Limited is a prominent global professional services firm that specializes in delivering digital transformation, business process management, and technology solutions. Originally founded in 1997 as GE Capital International Services (GECIS), it began as a small business unit within General Electric (GE) based in Gurgaon, India, designed to provide business process outsourcing (BPO) solutions. Under the early leadership of Pramod Bhasin, the unit rapidly expanded from an initial pilot project into a critical operational pillar for GE. In January 2005, the company spun off from General Electric to become an independent entity, rebranding itself as Genpact—short for "generating business impact"—to signify its mission to drive measurable operational and financial improvements for a broader pool of global enterprises. The company subsequently went public on the New York Stock Exchange (NYSE) in August 2007 under the ticker symbol 'G'. Headquartered in New York City, New York, Genpact operates as a global enterprise with an extensive delivery network. The company employs over 140,000 professionals and serves clients in more than 30 countries across North and Latin America, Europe, Asia, and India. Genpact's client base includes hundreds of multinational corporations, notably encompassing approximately one-fifth of the Fortune Global 500 across diverse industries such as banking, insurance, life sciences, healthcare, high tech, manufacturing, consumer goods, and retail. The core business model of Genpact integrates process intelligence, deep industry knowledge, and advanced technology stacks to optimize end-to-end operations. Its comprehensive service portfolio is structured around several major domains. In the realm of Digital Transformation and Data-Tech-AI, Genpact leverages artificial intelligence, machine learning, robotic process automation (RPA), and cloud migration to modernize client infrastructures. A cornerstone of its digital delivery is Genpact Cora, an AI-based open-architecture enterprise platform that enables automated data analysis, faster financial reporting, and streamlined customer experiences. In addition to technology services, Genpact remains an industry leader in enterprise functional services and BPO solutions. These include comprehensive finance and accounting outsourcing, supply chain management, risk and compliance, customer service management, procurement, and regulatory operations. Financially, the company has demonstrated robust growth, reporting consolidated revenues of approximately USD 5.1 billion for the fiscal period ending in late 2025. Currently led by President and CEO Balkrishan "BK" Kalra, Genpact positions itself as an agentic and advanced technology solutions provider, continually embedding process intelligence and AI at the core of enterprise operations to help global businesses scale efficiency and accelerate digital-led performance.
Anonymous Employee
Employee review
Flexible, respectful environment with clear growth paths.
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Anonymous Employee
Employee review
Solid work-life balance and managers who actually listen. Would recommend.
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