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Goibibo Reviews

Gurugram, Haryana

4.5/ 5

2 reviews

Goibibo is one of India's leading online travel booking brands, offering a comprehensive suite of services that includes flights, hotels, trains, buses, and car rentals. Founded in 2007 by Ashish Kashyap and Vikalp Sahni, the company initially started as a social networking service under the Ibibo Group before pivoting in 2009 to become a dedicated e-commerce and travel organization. Headquartered in the prominent tech hub of DLF Cyber City in Gurugram, Haryana, Goibibo has established a massive footprint across India with additional offices in major metropolitan hubs like Mumbai, Delhi, Bengaluru, Chennai, and Kolkata. The company's core value proposition lies in delivering a fast, seamless, and highly trusted user experience. Goibibo revolutionized the Indian online travel agency (OTA) sector by introducing critical technology-driven innovations, such as being the first in the country to launch instant refunds in 2011. It further distinguished itself by creating the industry’s first virtual travel booking currency, "goCash," alongside its travel social network, "goCash+ Rewards," which heavily appeals to millennial and tech-savvy travelers looking for cost-effective options. Goibibo also offers standardized stay experiences through its certified hotel property network, GoStays. In 2017, Goibibo underwent a major structural transition when it was acquired by MakeMyTrip Limited (NASDAQ: MMYT), India's largest travel group. Despite the merger, Goibibo continues to successfully operate as an independent, distinct consumer brand, leveraging the group's massive shared infrastructure to improve product mix, pricing algorithms, and booking speeds. Following the merger, the brand's strategic direction is overseen by MakeMyTrip’s leadership team, including Co-Founder and Group CEO Rajesh Magow and Founder and Group Executive Chairman Deep Kalra. Goibibo’s primary focus remains on the rapidly expanding Indian domestic travel market, while also catering to outbound tourism to South East Asia and the Middle East. It serves millions of unique users every month, driven heavily by its mobile application, which accounts for more than half of its total bookings. The integration of redBus.in under the parent group also ensures Goibibo maintains a dominant position in ground transportation. Driven by an agile, data-centric work culture, Goibibo continues to scale its operations using advanced cloud and artificial intelligence tools to handle tens of thousands of automated image reviews and customer interactions daily, solidifying its place at the forefront of India's digital travel economy.