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Infosys BPM Reviews

Bengaluru, Karnataka

4.5/ 5

2 reviews

Infosys BPM Limited, the business process management subsidiary of Infosys Limited, is a prominent global player in end-to-end transformative business process management services. Established in April 2002 and originally known as Progeon Limited, the company was initiated as a joint venture between Infosys and Citigroup Investments. Infosys later acquired Citigroup's stake in 2006, leading to a rebranding as Infosys BPO Limited, and subsequently to Infosys BPM Limited in 2018 to signify its comprehensive transformation capabilities. The company is headquartered in Bengaluru, Karnataka, India, and operates as an unlisted public limited company. The core operations of Infosys BPM span a wide array of horizontal functions and vertical-specific solutions aimed at optimizing business performance, reducing operational costs, and elevating customer experiences for global enterprises. Its extensive service portfolio includes customer services, finance and accounting, human resources, sourcing and procurement, legal processes, supply chain management, sales and fulfillment, digital interactive services, and business transformation services. The company integrates advanced technologies like automation, robotic process automation (RPA), generative artificial intelligence, and specialized platforms such as Infosys Topaz to assist clients in re-engineering business processes and managing large-scale operations. Infosys BPM manages a robust global delivery network that supports continuous 24/7 operations through a "follow-the-sun" service model. As of early 2026, the company operates over 40 delivery centers across approximately 14 countries on five continents, with major delivery locations in India, Poland, the Czech Republic, the Netherlands, Ireland, Brazil, Mexico, Costa Rica, and the United States. This vast operational network is powered by a diverse workforce of more than 60,500 professionals representing over 104 nationalities. Financially, Infosys BPM operates as a high-revenue subsidiary within the Infosys group. For the fiscal year 2025, the company reported an annual operational revenue of ₹8,501 crore (approximately $1.02 billion USD) with a profit after tax of ₹773 crore. It also previously reported revenues around USD 1.5 billion for the fiscal year 2023. Led by key executives including Managing Director and CEO Anantharaman Radhakrishnan and CFO Vasudeva Maipady K., the company has been consistently recognized by major industry analysts and bodies, securing honors such as the ISG Star of Excellence award, NelsonHall NEAT leader status, and various global human resource certifications for its workplace practices. Infosys BPM also manages several specialized subsidiaries, including Infosys Portland, Infosys McCamish Systems, and Infosys BPO Americas, LLC, which allow it to provide targeted capabilities in areas like procurement transformation, insurance administration, and regionalized outsourcing solutions.