Fin, originally founded as Intercom in 2011, is a premier global technology firm that has fundamentally reshaped modern customer communication and stands as a pioneer in the artificial intelligence agent era. Renowned for developing the world's best helpdesk platform, the company underwent a significant transformation in 2026, renaming itself to Fin to align with its comprehensive vision of managing the entire customer journey through its purpose-built AI model, Apex 1.0. Globally, the organization operates as one of the largest and fastest-growing private software enterprises, maintaining a workforce of over 1,400 individuals distributed across six strategic global offices, serving more than 30,000 businesses worldwide and generating over $400 million in annual recurring revenue. In the Indian market, the corporate presence of Intercom spans both digital customer experience solutions and specialized industrial manufacturing through strategic alignments. Intercom has maintained an active and highly successful operational presence in India since 2007. To address the steady rise in market demand across the Indian subcontinent and the broader Asian territory, the organization established Intercom-Skicorp Manufacturing Private Limited (ISM) in December 2013. Operating as a prominent joint venture, ISM is incorporated as a private non-government company registered with the Registrar of Companies in Kolkata, West Bengal, holding an authorized and paid-up capital of INR 6.00 crore. Headquartered with its registered office in Kolkata, the joint venture aligns seamlessly with the core corporate values of innovation, technical excellence, and sustainability. The primary operational objective of Intercom’s manufacturing vertical in India centers on advancing water-based adhesives and providing state-of-the-art machinery to meet complex bonding requirements across diverse industrial applications. By prioritizing eco-friendly, solvent-free production methodologies and maximizing efficiency, the company caters to a massive client base, boasting more than 440 happy customers across Asia, over 900 distinct product stock keeping units, and a record of over 4 million product quantities sold to date. Under the leadership of its dedicated board of directors, including Amit Bajoria, Anand Bajoria, Paolo Giugni, and Luca Giugni, the firm reinforces its customer-centric attitude through repeat business and technical domain expertise. Simultaneously, Intercom's software capabilities empower thousands of Indian enterprises to scale their digital support operations. Its cutting-edge platform integrates an omnichannel workspace, automated ticketing, and real-time AI assistance via its specialized Fin AI Agent. By processing millions of consumer conversations weekly, Intercom assists Indian businesses in streamlining workflows, managing service level agreements without engineering dependencies, and ensuring data security. Moving forward, the company aims to continually expand its suite of products, deepen its regional market penetration, and drive sustainable economic value across its technology and manufacturing ecosystems.

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