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IRCTC Reviews

New Delhi

4.0/ 5

1 review

Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a prominent Navratna Central Public Sector Enterprise under the administrative control of the Ministry of Railways, Government of India. Established on September 27, 1999, the company was created as an extension of the Indian Railways to upgrade, manage, and professionalize catering, hospitality, and tourism services across the extensive national rail network. Headquartered in New Delhi, IRCTC has grown into a vital digital and operational backbone for passenger services in India. The company operates across four primary business segments: Internet Ticketing, Catering, Tourism, and Rail Neer. As the only entity authorized by Indian Railways to offer online railway tickets, IRCTC revolutionized travel in India with the launch of its internet ticketing platform in 2002. Today, it stands as one of the largest e-commerce portals in the Asia-Pacific region, supporting over 66 million registered users and facilitating the booking of hundreds of thousands of tickets daily via its official website and mobile applications. In its catering segment, IRCTC holds exclusive rights for onboard food services on Indian Railways trains, utilizing both mobile pantry cars and static facilities like food plazas, cafeterias, and refreshment rooms at major stations. It also runs an e-catering service that allows passengers to order meals from reputable private partner restaurants online for seat delivery. Under its hospitality umbrella, the company manages executive waiting lounges, retiring rooms, and budget accommodations. Furthermore, IRCTC manufactures and distributes packaged drinking water under its own brand, "Rail Neer," operating approximately 19 dedicated bottling plants to ensure quality and safety for commuters. IRCTC's tourism division provides comprehensive domestic and international travel solutions, ranging from budget and deluxe land holiday packages to customized corporate travel and air ticketing services. The company is particularly well-known for managing luxury and special tourist trains, such as the prestigious Maharajas' Express and Buddhist Circuit trains. Expanding its operational footprint, IRCTC entered the passenger train operations sector as a private operator, running premier services like the Tejas Express on major routes including New Delhi–Lucknow and Ahmedabad–Mumbai. Financially, IRCTC is a publicly traded entity listed on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) since its successful initial public offering (IPO) in 2019. The Government of India remains the majority stakeholder, holding a 62.4% ownership stake, with the remaining shares held by public and institutional investors, including the Life Insurance Corporation of India. Under the leadership of Chairman and Managing Director Sanjay Kumar Jain, the company continues to maintain robust financial performance, delivering consistent revenue growth and healthy dividend payouts while driving digital innovation and customer-centric service across India's transport sector.