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ITC Hotels Reviews

Kolkata, West Bengal

4.0/ 5

1 review

ITC Hotels Limited, which officially transitioned into an independent public entity following its strategic demerger from conglomerate ITC Limited effective January 1, 2025, is one of India's pre-eminent hospitality chains. Headquartered in Kolkata, West Bengal, the company has established a legacy of premium hospitality since its inception in 1975, when it opened its first property in Chennai. Following the demerger, which aimed to unlock direct shareholder value while allowing ITC Limited to retain a 40% organizational stake, ITC Hotels was officially listed on both the National Stock Exchange and Bombay Stock Exchange under the ticker ITCHOTELS. The company's extensive operational footprint encompasses over 150 hotels and resorts spanning more than 90 destinations across the Indian subcontinent, managing a collective inventory of over 13,000 rooms. ITC Hotels operates through an asset-right business model, increasingly shifting toward management contracts to drive capital-efficient expansion. The organization aims to cross the 20,000-key threshold by 2030, with a target of expanding its managed properties portfolio to comprise approximately 70% of total inventory. The hospitality chain effectively covers multiple hospitality segments across the value chain through seven distinct brands. In the ultra-luxury segment, the flagship ITC Hotels brand delivers indigenous experiences, complemented by Mementos, which offers bespoke luxury collections, and the EPIQ Collection, presenting modern expressions of premium hospitality. The upscale and boutique travel segments are serviced by Storii and Welcomhotel, while Fortune Hotels targets midscale-to-upscale business and leisure travelers. Additionally, WelcomHeritage, a joint venture established in 1997, focuses on preserving traditional Indian heritage tourism through boutique palaces, forts, and havelis. Beyond lodging, ITC Hotels is globally celebrated for its culinary excellence and award-winning food and beverage brands, including Bukhara, Dum Pukht, Avartana, and Ottimo. The company also operates flagship wellness infrastructure under its specialized brand, Kaya Kalp – The Royal Spa, which integrates ancient Indian healing traditions with contemporary therapeutic practices. Guided by its foundational ethos of Responsible Luxury, ITC Hotels is a global exemplar in sustainable hospitality, pioneering planet-positive initiatives by combining luxury with environmental stewardship. A significant portion of its owned portfolio holds prestigious LEED Platinum certifications, and the company was recognized by the U.S. Green Building Council with the Leadership Award for Organizational Excellence. Financially, the debt-free enterprise reported revenues of approximately INR 3,560 crore and an EBITDA of INR 1,211 crore for the fiscal year 2025. Under the leadership of Chairman Sanjiv Puri and Managing Director Anil Chadha, ITC Hotels continues to reinforce its industry position while executing strategic digital transformations, including the deployment of the integrated ITC Hotels mobile application.