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Knowlarity Reviews

Gurugram, Haryana

4.7/ 5

3 reviews

Knowlarity Communications Private Limited is a leading provider of cloud-based business communication solutions, specializing in cloud telephony, voice, video, and AI-enabled customer engagement technologies. Founded in August 2009 by Ambarish Gupta, the company pioneered cloud communication infrastructure tailored primarily for emerging markets across Asia and the Middle East. It operates as a private limited company with its corporate headquarters located in Gurugram, Haryana, India, and an additional corporate presence in Singapore. In February 2022, Knowlarity was strategically acquired by Webaroo Inc. (Gupshup) for approximately USD 100 million, transitioning it into an operating subsidiary of the conversational messaging platform. The company's core product offerings encompass an extensive suite of cloud telephony tools designed to streamline and automate corporate communication without requiring heavy internal hardware investments. These primary solutions include virtual numbers, Interactive Voice Response (IVR) systems, toll-free numbers, missed call services, progressive dialers, and comprehensive cloud contact center software. Expanding its technical capabilities into advanced digital mediums, Knowlarity offers a video-embedded communication platform for virtual meetings, a WhatsApp Business API, and automated SMS marketing solutions. It has also integrated artificial intelligence into its portfolio, launching a proprietary speech analytics platform built with Google Cloud alongside conversational AI ChatBots and VoiceBots that deliver strategic business insights and automate customer support. Knowlarity services more than 6,000 paying business clients across 65 countries, spanning 25 industry verticals such as banking, healthcare, education, real estate, and consumer goods. Its enterprise-grade infrastructure handles over a million calls per hour with an uptime of 99.99%, integrating smoothly with major Customer Relationship Management (CRM) software. Prominent global corporations and digital innovators, including Google, Amazon, Uber, OYO, Zomato, Swiggy, and PolicyBazaar, have utilized its technology to scale customer service and lead generation operations. Over its lifecycle, the company has grown to house a professional workforce of 300 to 350 employees. Financially, Knowlarity Communications Private Limited operates as an unlisted entity registered under the Registrar of Companies (RoC) Delhi with the Corporate Identification Number (CIN) U64100HR2009PTC058022. For the fiscal period ending in March 2024, the company recorded an operational revenue range between INR 1 crore and INR 100 crore (approximately USD 10.07 million). Prior to its acquisition by Gupshup, Knowlarity was backed by prominent global venture capital firms and institutional investors, including Sequoia Capital, Mayfield Fund, Delta Partners, Trifecta Capital, and BlackSoil, raising tens of millions in venture funding. Managed under executive leadership that has included CEOs Yatish Mehrotra and Franck Rousseau, Knowlarity has received multiple industry accolades, including the Amazon Excellence Award, Nasscom Emerge 50, and Silicon India Start-up of the Year, cementing its position as a market leader in cloud communication.