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Medallia India Reviews

Bengaluru, Karnataka

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Medallia India Private Limited is a prominent unlisted private company operating as a key subsidiary of an international parent enterprise. Incorporated on February 14, 2020, the company is registered under the Registrar of Companies in Ahmedabad, Gujarat. It maintains its primary registered operations in Ahmedabad, with official locations including Unit no. 1304, East Face Regus, 13th Floor, B Block, behind the Maruti Suzuki Showroom on the Ambli-Bhopal Road, as well as previous administrative listings at Amaranath Business Park in Navrangpura. Classified under the Ministry of Corporate Affairs as a provider of computer and related activities, the firm functions primarily as a sophisticated information technology and service provider within the South Asian market. The core business operations of Medallia India center on delivering cloud-based customer experience management (CXM) and employee experience software applications. Leveraging the extensive global framework of its parent organization, Medallia Inc., the company helps enterprises capture, analyze, and act upon customer and employee feedback signals across multiple channels, including web, mobile, social media, and contact centers. Through software-as-a-service (SaaS) architecture, conversational intelligence, and artificial intelligence capabilities, the firm allows enterprise clients in hospitality, retail, financial services, healthcare, and technology industries to optimize their front-line workflows, operational quality, and overall customer satisfaction. In India, the company acts as a vital hub for service provisioning, tech support, and digital experience implementation. From a structural and corporate governance perspective, Medallia India Private Limited is managed by a dedicated board of directors. The current leadership panel includes Satish Kaithakuzhimeleveetil, Bas Johannes Brukx, and Thomas Fletcher Poulk, who serve as the authorized signatories and key management personnel for the regional entity. Financially, the subsidiary operates with an authorized share capital of INR 1,00,000 and a fully paid-up capital of INR 1,00,000. Despite its lean base capital structure, the company has generated significant operational traction. For the financial year ending March 31, 2025, Medallia India reported a consolidated operating revenue of approximately INR 76 crore, maintaining a steady turnover range between INR 25 crore and INR 100 crore while reflecting robust year-over-year operational growth and financial stability. On a broader global scale, Medallia India benefits from the strategic positioning of its ultimate parent company, which is a recognized global market leader trusted by major Fortune 500 brands. The overall corporation is backed by the private equity firm Thoma Bravo and led by global Chief Executive Officer Mark Bishof. By blending localized service capabilities in Ahmedabad with international enterprise-grade data security, research design analytics, and role-based reporting platforms, Medallia India Private Limited continues to strengthen its footprint as an essential software service driver for experience management across the region.