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Mondelez Digital Services Reviews

Mumbai, Maharashtra

4.0/ 5

1 review

Mondelez Digital Services (MDS) operates as a critical technology and digital transformation arm of Mondelēz International, one of the world's largest snacking powerhouses. Mondelēz International, which independent since its split from Kraft Foods in 2012, manages an iconic portfolio of global brands, including Oreo, Ritz, Chips Ahoy!, Cadbury Dairy Milk, 5 Star, Toblerone, Halls, and Trident. Globally headquartered in Chicago, Illinois, the parent corporation is publicly traded on the NASDAQ under the ticker MDLZ, maintaining a market capitalization of approximately $78.4 billion and employing over 91,000 individuals worldwide. As the dedicated digital division, Mondelez Digital Services is tasked with executing an ambitious, multi-year $1.2 billion global technology overhaul. Guided by global technology leadership, including CTO Chris Hesse and CTO/CISO Kostas Georgakopoulos, this extensive initiative aims to modernize the company's legacy technology infrastructure, unify supply-chain systems, and transition operations away from disparate, regional technical configurations toward streamlined, cloud-first models. The core objective of MDS is to reduce operational complexities, eliminate historical IT fragmentation across eighty countries, and heavily drive future commercial growth. To fulfill its mandate, Mondelez Digital Services leverages strategic partnerships with leading hyperscalers and technology providers. In late 2024, the enterprise selected Amazon Web Services (AWS) as its strategic cloud provider to re-platform its massive global SAP ERP estate, automate application environments, and deploy secure Infrastructure as Code (IaC) architectures. Concurrently, the division orchestrates data centralization via an advanced data hub established on Google Cloud, which ingests cross-organizational data to optimize critical field logistics like sales route planning and predictive equipment maintenance in manufacturing plants. On the connectivity front, the group partnered with Orange Business to migrate its global communications infrastructure for over 65,000 employees onto a standardized Microsoft Teams cloud platform. Furthermore, Mondelez Digital Services heavily prioritizes emerging, cutting-edge technologies to maintain competitive retail and manufacturing advantages. The division has instituted six specialized internal centres of excellence dedicated to researching and scaling advanced solutions, including natural language processing, computer vision, extended reality, blockchain, and drones. In everyday operations, MDS utilizes generative AI tools to accelerate internal software engineering alongside AI-driven sales automation platforms that analyze historical neighborhood trends to deliver hyper-localized product recommendations to retailers. Through robust governance frameworks, the unit also supports over a hundred citizen developers globally, encouraging the adoption of low-code and no-code platforms to digitize traditional pen-and-paper plant operations, thereby driving total efficiency across Mondelēz's global supply chain.