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New Relic Reviews

San Francisco, California

4.0/ 5

1 review

New Relic, Inc. is a prominent American software-as-a-service (SaaS) and enterprise technology company specializing in cloud-based application performance management (APM) and full-stack observability. Founded in 2008 by entrepreneur Lew Cirne, the company's distinctive name was created as an anagram of its founder's first and last name. Headquartered in San Francisco, California, New Relic has established a significant global footprint, including dedicated regional operations in India through entities like New Relic One India Private Limited. The company operates an AI-powered observability platform engineered to help software developers, IT operations teams, and enterprise businesses monitor, debug, and optimize their entire digital infrastructure. By unifying and correlating telemetry data across an organization’s entire software lifecycle—including metrics, events, logs, and traces (MELT)—New Relic enables real-time clarity over complex digital estates. This unified approach assists organizations in moving from proactive problem-solving to predictive intelligence, significantly reducing the mean time to resolution (MTTR), mitigating the risk of system outages, and improving overall digital customer experiences. New Relic’s extensive product suite includes specialized solutions such as New Relic APM, New Relic Infrastructure Monitoring, New Relic Mobile, New Relic Browser, New Relic Synthetics, and New Relic Logs. In response to modern technological shifts, the platform has integrated advanced Artificial Intelligence and agentic monitoring capabilities. These features allow enterprises to trace AI agent reasoning, optimize large language model (LLM) performance, and safely scale AI investments while managing computational costs. The company delivers its services through a transparent, usage-based consumption pricing model, enabling small teams to scaling enterprises to pay primarily for the data they ingest and utilize. Throughout its corporate history, New Relic expanded its technical capabilities through strategic acquisitions of companies such as CodeStream, Pixie Labs, and K2 Cyber Security. Originally a publicly traded entity, New Relic underwent a major corporate transition in late 2023 when it was acquired by prominent private equity firms Francisco Partners and TPG Inc. (alongside institutional investors like Accel and CapitalG) in a transaction valued at approximately $6.5 billion, transitioning the organization back into a private company. Financially, New Relic reported a consolidated global revenue of approximately US$926 million for the fiscal period ending in 2023. The organization employs a global workforce of roughly 2,600 to 3,000 personnel. Led by Chief Executive Officer Ashan Willy alongside Executive Chairman Lew Cirne, New Relic continues to serve over 35,000 customers worldwide, ranging from Fortune 100 corporations to hyper-growth startups, including global brands like Adidas Runtastic, Domino's, Ryanair, and Topgolf.