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Newgen Software Reviews

New Delhi

4.0/ 5

1 review

Newgen Software Technologies Limited is a prominent global software company specializing in software product development and providing end-to-end solutions for digital transformation. Founded in 1992 by Diwakar Nigam and T. S. Varadarajan, the company is headquartered in New Delhi, India. Over more than three decades, Newgen has established itself as a pioneer in the enterprise software domain, helping organizations automate complex, content-driven business processes and manage customer communications at scale. The company transitioned into a publicly traded entity, with its shares listed on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) in India. The core of Newgen’s product offering revolves around its unified digital transformation platform, known as NewgenONE. This comprehensive platform natively integrates several advanced business functions, including intelligent process automation, contextual content services, omnichannel customer communication management (CCM), and low-code application development. In recent years, Newgen has significantly updated its platform to incorporate artificial intelligence (AI), machine learning, and data science. These enhancements include specialised AI features, such as agentic AI capabilities and intelligent document processing, allowing enterprises to develop, deploy, and adapt business workflows dynamically based on real-time data insights. Newgen’s operational footprint is truly global, with a business model serving over 500 active clients across more than 70 countries. The company operates a robust international network of offices and subsidiaries across regions such as the United States, Canada, the United Kingdom, the United Arab Emirates, Saudi Arabia, Singapore, and Australia. To support its expansive operations, Newgen maintains a highly skilled global workforce of approximately 4,600 personnel. The enterprise serves 17 major industry verticals, with its most substantial revenue contributions originating from heavily regulated sectors. These primary domains include Banking and Financial Services (BFSI), Insurance, Government agencies, Healthcare organizations, and Telecommunications companies. Financially, Newgen has demonstrated strong growth, reporting an annual revenue exceeding INR 1,000 crore. The company generates revenue through diverse streams, consisting of recurring annuity-based income from Software-as-a-Service (SaaS) cloud subscriptions, Annual Technical Support (ATS), and annual maintenance contracts, alongside one-time upfront software license fees and implementation services. The company places a heavy strategic focus on innovation and research, securing numerous patents for its proprietary technologies. Newgen's leadership features Co-Founder and Executive Chairman Diwakar Nigam alongside Chief Executive Officer Virender Jeet, who together steer the company’s vision to connect legacy systems, workflows, and modern cloud technologies into frictionless digital experiences.