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PagerDuty Reviews

San Francisco, California

5.0/ 5

1 review

PagerDuty, Inc. is an American cloud computing company specializing in a Software-as-a-Service (SaaS) incident management and digital operations management platform. Founded in 2009 by University of Waterloo graduates Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, the company was incubated at Y Combinator. PagerDuty is headquartered in San Francisco, California, with additional global offices across major cities including Toronto, Atlanta, London, Lisbon, Tokyo, and Sydney. The company went public on the New York Stock Exchange (NYSE) in April 2019 under the ticker symbol PD. Jennifer Tejada has served as the Chief Executive Officer (CEO) since July 2016. The company's primary offering is the PagerDuty Operations Cloud, which acts as a central nervous system for an organization's digital operations. It collects data and digital signals from virtually any software-enabled system or device, correlates this information to identify critical events, and alerts the appropriate IT operations, DevOps, customer service, support, or security teams to take action in real time. The platform integrates artificial intelligence for IT operations (AIOps), process automation, customer service operations, and incident management alongside a generative AI assistant, PagerDuty Advance, to mitigate the risk of operational failures, reduce alert noise, and improve incident response efficiency. PagerDuty's software operates either as a standalone service or can be integrated into existing enterprise IT infrastructures, offering over 750 integrations with various tools. PagerDuty serves a diverse range of industries, including software and technology, telecommunications, retail, travel and hospitality, media and entertainment, and financial services. Its global customer base expands across more than 18,000 organizations, including more than half of the Fortune 500 and nearly 70% of the Fortune 100 companies. To further expand its capabilities in DevOps automation, no-code workflows, and incident management, PagerDuty completed strategic acquisitions of Rundeck in October 2020, Catalytic in March 2022, and Jeli in November 2023. Financially, PagerDuty generates revenue predominantly from cloud-hosted software subscription fees and term-license software subscription fees. For the trailing twelve months, the company reported a consolidated revenue of approximately $494 million, with a net income of around $185.8 million and a gross margin of 85.16%. The company's total workforce consists of approximately 1,142 employees globally, balancing distributions across engineering, sales, marketing, finance, and operations departments. In July 2025, reports indicated that the company began exploring buyer interest to evaluate potential sale opportunities.