Verified employee & interview reviews

ServiceNow Reviews

Santa Clara, California

4.7/ 5

3 reviews

ServiceNow, Inc. is a leading American software company that provides a cloud-based, AI-first platform designed to automate and manage digital enterprise workflows. Founded in June 2004 by Frederic B. Luddy, the company was originally established under the name Glidesoft, Inc. before later incorporating in California and undergoing its strategic evolution. Headquartered in Santa Clara, California, ServiceNow has grown into a global technology powerhouse, serving organizations worldwide and establishing itself as a vital constituent of both the S&P 100 and S&P 500 indices. At its core, ServiceNow operates the "Now Platform," an innovative system of action that integrates a single data model and a unique multi-instance architecture. Unlike standard multi-tenant cloud architectures, this framework provides each customer with a dedicated database and application instance, ensuring deep customization, security, and total data isolation. The platform functions as both Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). Through its SaaS offerings, it delivers out-of-the-box suites such as IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD). As a PaaS solution, it enables developers to construct, test, and deploy customized internal workflow applications using JavaScript and a proprietary object-oriented API called Glide. The foundational solution of the company is its automated ticketing tool, which allows IT departments to categorize, prioritize, and efficiently resolve technical infrastructure issues. Over the years, ServiceNow has aggressively expanded its capabilities beyond core IT operations. Today, its extensive product ecosystem incorporates advanced generative AI capabilities, autonomous AI agents, governance, risk and compliance (GRC) frameworks, security operations (SecOps), strategic portfolio management, and centralized business continuity planning. By substituting manual, unstructured processes with intelligent, automated digital workflows, the platform connects data across separate enterprise departments to maximize operational agility and boost overall workforce productivity. Financially, ServiceNow is a publicly traded entity listed on the New York Stock Exchange under the ticker symbol NOW. Under the executive leadership of Chief Executive Officer and Chairman Bill McDermott, alongside President and Chief Financial Officer Gina Mastantuono, the company has attained significant scale. It maintains a global workforce of approximately 29,187 employees. For the fiscal period ending December 31, 2025, the organization recorded a consolidated annual revenue of approximately $13.28 billion, an operating income of $1.824 billion, and a net income of $1.748 billion, with its trailing twelve-month revenue further climbing toward $14 billion. The company continues to make massive infrastructure investments globally, expanding its computational capacity and forging critical strategic collaborations with key technology pioneers like Nvidia and Cohesity to pioneer next-generation, enterprise-grade autonomous AI agents.