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ServiceTitan Reviews

Glendale, California

4.0/ 5

2 reviews

ServiceTitan, Inc. is an American cloud-based software company that provides an all-in-one operating system and customer relationship management (CRM) platform specifically designed for the trades and field service industries. Headquartered in Glendale, California, the company was founded in 2007 by Ara Mahdessian (CEO) and Vahe Kuzoyan (President), the children of Armenian immigrants who were inspired by the operational struggles of their contractor fathers. The official cloud-based platform officially launched in 2012. The core platform is built to optimize back-office operations, streamline field operations, and drive revenue growth for mid-market and enterprise residential and commercial service businesses. Key software modules include intelligent dispatching, scheduling, call booking, real-time tracking, customer service management, and customizable performance dashboards. ServiceTitan integrates various financial tech features, such as ServiceTitan Payments, which allows field technicians to process payments, manage invoices, and connect consumers with third-party financing alternatives directly on-site. ServiceTitan initially targeted plumbing and HVAC contractors but rapidly scaled to support a wider array of specialized trades, including electrical, garage door repair, chimney sweeping, and roofing. Through a series of strategic acquisitions, the company has expanded into complementary verticals. Notably, it acquired Aspire Software and Conduit Tech to anchor its presence in the landscaping and HVAC design sectors, as well as FieldRoutes and ServicePro to move into pest control and lawn care management. Additionally, the integration of Titan Intelligence (AI) and automated tools like Atlas has brought predictive demand forecasting, automated routing, and document summarizing to its user base. Financially, ServiceTitan historically grew by securing more than $1.4 billion in private funding rounds from major institutional investors, including Bessemer Venture Partners, Sequoia Capital, Iconiq Capital, Index Ventures, and TPG Inc. In December 2024, following an initial public offering with the Securities and Exchange Commission, ServiceTitan went public and began trading on the Nasdaq Global Select Market under the ticker symbol TTAN. The company raised approximately $625 million in its market debut, closing its first trading day at $101 per share and achieving an initial valuation of roughly $8.9 billion. As of 2026, ServiceTitan operates on a highly scalable vertical Software-as-a-Service (SaaS) model, generating significant annual recurring revenue (ARR) from a customer base of thousands of contractors. While heavily anchored in the North American market across the United States and Canada, the enterprise has grown internationally, setting up engineering and operational hubs in Yerevan, Armenia, and initiating expansions into European markets, specifically the United Kingdom and Ireland.