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Teleperformance India Reviews

Paris, France

4.0/ 5

2 reviews

Teleperformance India is a leading global digital business services and outsourced omnichannel customer experience management company. Established in India in 2001, it operates as a major growth engine for its parent company, Teleperformance SE (trading as TP), a French multinational business process outsourcing corporation founded in 1978. In India, the company is primarily registered under entities such as Teleperformance India Private Limited, which was incorporated in November 2014 and is registered with the Registrar of Companies in Delhi. The core operations of Teleperformance India focus on delivering comprehensive customer lifecycle management, tech support, back-office operations, and trust and safety services. Leveraging country-wide multi-lingual talent, the company serves a diverse range of industries including banking and fintech, healthcare, insurance, manufacturing, retail and e-commerce, technology and gaming, telecom, travel, hospitality, and logistics. Teleperformance India excels in providing end-to-end solutions that seamlessly blend human empathy with cutting-edge technology. This includes customer care, omni-channel support across voice, email, chat, and social media, as well as specialized services like Revenue-as-a-Service for B2B sales acceleration, AI-enabled moderation, and financial data analytics. As a massive player in the Indian outsourcing industry, Teleperformance India has a workforce of over 90,000 employees serving more than 200 clients. The organization operates across 44 delivery centers in India, historically expanding its BPO footprint into non-metro and tier-2 smart cities like Jaipur, Indore, Mohali, and Gurgaon to leverage a vast regional demographic dividend, alongside corporate offices in major hubs like New Delhi. The company has consistently been recognized for its workplace environment, achieving certifications such as a Great Place to Work for multiple consecutive years, being ranked among India's Best Workplaces for Women, and earning accolades for its IT-BPM contributions. Driven heavily by modern tech integrations, the parent organization launched platforms like TP.ai FAB to orchestrate advanced AI solutions, agentic AI services, and predictive analytics that augment live agents and optimize large-scale business operations globally. Managed by a strong corporate leadership team, Teleperformance India continues to scale its digital transformation solutions while focusing on robust corporate social responsibility (CSR) initiatives that impact thousands of lives across Indian cities.