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TTEC Reviews

Greenwood Village, Colorado

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TTEC Holdings, Inc. (formerly known as TeleTech) is a leading global customer experience (CX) technology and services company focused on the design, implementation, and delivery of AI-enabled digital CX solutions. Founded in 1982 by Kenneth D. Tuchman, who continues to serve as Chairman and Chief Executive Officer, the company pioneered the business process outsourcing (BPO) and customer care industries. Over more than four decades, TTEC has expanded its capabilities to combine human connection with advanced technology, serving more than 1,000 clients across six continents and managing micro-interactions in over 50 languages. Historically based in Englewood, Colorado, the company designated Austin, Texas, as its primary corporate headquarters in 2025. The company's core operations are divided into two primary business segments: TTEC Digital and TTEC Engage. TTEC Digital is a global leader in customer experience orchestration, offering strategic consulting, customer relationship management (CRM) systems, contact center technology platform integration, and analytics solutions. This division helps organizations maximize their infrastructure investments at the intersection of data, cloud communications, and artificial intelligence. TTEC Engage constitutes the company's customer care BPO and offshore outsourcing services, utilizing its award-winning front-line frontline talent to manage optimized customer care, tech support, sales, back-office operations, fraud prevention, and trust and safety solutions. Its primary offshore outsourcing operations are concentrated in key talent hubs such as India, the Philippines, and Australia. TTEC caters to diverse sectors, including automotive, financial services, healthcare, retail, travel and hospitality, media and entertainment, technology, and the public sector. The company has historically grown through strategic international expansion and specialized acquisitions, such as eLoyalty, Peppers & Rogers Group, Motif India Infotech, VoiceFoundry, and Avtex. Today, the corporation employs a massive workforce of approximately 52,000 to 60,000 workers globally, leveraging an ecosystem of over 25 premier technology partners to design personal, frictionless, and next-generation customer interactions. Financially, TTEC is publicly traded on the NASDAQ stock exchange under the ticker symbol TTEC and is recognized as an S&P 600 Component. For the fiscal year ending December 31, 2025, the company reported total consolidated revenue of approximately $2.14 billion USD, compared to $2.208 billion USD reported in 2024. Guided by its mission of "bringing humanity to business," TTEC consistently integrates AI-driven workflows and productivity insights to lower the cost of conversation while continuously driving customer loyalty, scale, and high customer satisfaction (CSAT) scores for the world's most iconic and disruptive brands.