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Unicommerce Reviews

Gurugram, Haryana

4.0/ 5

1 review

Unicommerce eSolutions Limited (officially known as Unicommerce) is India's largest e-commerce enablement Software-as-a-Service (SaaS) platform in transaction processing in terms of revenue. Headquartered in Gurugram, Haryana, the company functions as the technology backbone or "nerve center" for e-commerce and retail operations across India, the Middle East, and Southeast Asia. Incorporated originally as a private entity in February 2012 by IIT Delhi alumni Karun Singla, Vibhu Garg, and Ankit Pruthi, the company underwent conversion into a public limited firm in December 2023 and completed a highly successful oversubscribed IPO in August 2024. It is publicly listed on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) under the ticker UNIECOM. The platform provides an end-to-end suite of cloud-based post-purchase operational tools tailored for retail brands, marketplaces, direct-to-consumer (D2C) companies, and logistics service providers. Its primary software products include a Warehouse Management System (WMS), an Inventory Management System (IMS), a Multi-channel Order Management System (OMS), and an Omni-channel Retail Management System (Omni-RMS). These integrated tools enable businesses to automate inventory tracking across multiple warehouses, centralize incoming marketplace orders, manage returns, generate correct billing invoices, and seamlessly coordinate hyperlocal deliveries like "Ship from Store." Additionally, Unicommerce provides targeted specialized modules such as UniShip for automated logistics routing, UniReco for advanced marketplace payment reconciliations, and a dedicated mobile application (Uniware) for real-time operation dashboards. Unicommerce currently orchestrates large-scale e-commerce transactions, serving over 7,000 live corporate clients. Its platform operates at an annual transaction run-rate of over 1 billion order items, managing more than 10,540 operational facilities and warehouses. The platform is designed to be sector-agnostic, providing technical support to diverse consumer segments including fashion, footwear, electronics, FMCG, beauty, and health pharmaceuticals. In fiscal year 2023, the platform single-handedly processed approximately 20% to 25% of India’s overall e-commerce dropship transaction volumes. To expand its supply-chain tracking capabilities, the company strategically acquired logistics post-purchase automation firm Shipway in 2024. Financially, Unicommerce achieved consistent operational profitability starting in fiscal year 2021. Major institutional investors who have backed the business include SoftBank, Tiger Global Management, and Nexus Venture Partners. Currently, its primary institutional stakeholders include Acevector Limited (rebranded from Snapdeal), holding a substantial 25.9% equity stake, and SB Investment Holdings UK Limited. The firm is led by Managing Director and Chief Executive Officer Kapil Makhija, alongside Chief Financial Officer Anurag Mittal, and operates with a growing workforce of roughly 450 corporate employees.