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Urban Company Reviews

Gurugram, Haryana

5.0/ 5

2 reviews

Urban Company, formerly known as UrbanClap, is a leading technology-driven, full-stack online marketplace providing a wide range of home and beauty services. Founded in November 2014 by Abhiraj Singh Bhal, Varun Khaitan, and Raghav Chandra, the company is headquartered in Gurugram, Haryana. It was established to address the fragmented home services market in India by connecting consumers with vetted, high-quality professionals. The company's core business model operates as a two-sided marketplace. It caters to consumers seeking convenience and reliability, while empowering service professionals—whom the company often refers to as micro-entrepreneurs—by providing them with steady leads, training, and financial support. Urban Company’s service portfolio is extensive, covering two broad categories: Beauty & Wellness (salon at home, massage, and grooming) and Home Services (repairs, cleaning, painting, and appliance maintenance). In January 2020, the company rebranded from UrbanClap to Urban Company to reflect its global expansion goals. As of late 2024, it operates in approximately 60 cities across India and has successfully established an international presence in the UAE, Singapore, Saudi Arabia, and the United States. A significant milestone in its growth was achieving "unicorn" status in 2021 after a funding round led by Prosus, reaching a valuation of approximately $2.8 billion. Urban Company distinguishes itself through a "full-stack" approach. Unlike pure aggregators that merely list providers, Urban Company controls the entire service delivery chain. This includes rigorous background checks and police verification for all partners, mandatory skill training at dedicated centers, and the provision of standardized branded kits and tools. This commitment to quality is reinforced by data-driven algorithms for automated matchmaking and dynamic pricing. Financially, Urban Company has demonstrated a trajectory toward profitability. For the fiscal year 2025, the company reported a consolidated revenue from operations of INR 1,144.5 crore and posted a significant profit of INR 239.8 crore, marking a major turnaround from previous years of investment-led losses. Its revenue streams include a 20% commission on bookings, subscription fees from service professionals, and lead generation fees for variable-priced services. Beyond service aggregation, Urban Company has ventured into branded products under its "Native" sub-brand, launching items like smart RO water purifiers. The company is publicly traded on the National Stock Exchange and Bombay Stock Exchange. With a workforce of over 50,000 partners and a customer base exceeding 12 million, Urban Company continues to lead the digital transformation of the personal and home services industry, focusing on sustainability, upskilling, and a seamless tech-enabled user experience.