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ValueFirst Reviews

Gurugram, Haryana

4.0/ 5

3 reviews

ValueFirst Digital Media Private Limited, commonly known as ValueFirst, is a leading global Communication Platform as a Service (CPaaS) provider headquartered in Gurugram, India. Established in 2003 by Vishwadeep Bajaj, Gagan Chadha, and Kumar Apurva, the company has grown into a major player in the enterprise communication sector. ValueFirst specializes in enabling intelligent, conversational experiences between businesses and their consumers across multiple digital and telecommunication channels, including SMS, WhatsApp, Email, RCS (Rich Communication Services), Voice, and chatbots. In June 2023, ValueFirst was strategically acquired by Tanla Platforms Limited, a major Indian cloud communications company, further solidifying its position in the global market. Operating as a critical subsidiary, ValueFirst leverages its robust infrastructure to facilitate billions of interactions monthly for a diverse, global clientele. The company’s mission is centered on creating "joyful conversations," simplifying the way brands engage with users through technology-driven services and smart APIs. The core offerings of ValueFirst include a comprehensive suite of engagement platforms and channel APIs. These tools allow enterprises to build interactive messaging experiences that integrate seamlessly with existing CRM systems and third-party applications like Salesforce, CleverTap, and MoEngage. By utilizing native customer data platforms and omnichannel capabilities, ValueFirst helps brands in sectors such as BFSI, e-commerce, retail, logistics, and automotive to improve customer lifetime value and drive repeat sales through personalized, real-time engagement. Geographically, ValueFirst maintains a strong international presence with operations and teams spread across India, Indonesia, the Kingdom of Saudi Arabia, the United Arab Emirates, Australia, and Bangladesh. The company is powered by a workforce of over 400 "free-spirited souls" and serves more than 3,000 happy clients worldwide. Financially, the company has shown consistent performance; as of March 31, 2026, it reported a revenue of approximately $87.9 million and an employee headcount of over 250 individuals. Leadership at ValueFirst is headed by Vishwadeep Bajaj, who serves as the CEO and Managing Director. The executive team also includes Anubhav Batra as CFO and Debmalya De as CTO. The company's commitment to reliability is evidenced by its 99.99% uptime across its offerings and a high customer satisfaction score. With its acquisition by Tanla Platforms and its focus on AI-driven conversational experiences, ValueFirst continues to be at the forefront of the digital interaction landscape, helping businesses transform every message into a valuable opportunity for engagement.