At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.

Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.

The Purpose:

Our customers are already using us. Most of them aren't using everything they could. This role exists to change that.

You'll be our first Associate Director focused solely on global cross-sell, sitting inside Account Management and working across our full portfolio. There's no inherited playbook here: you're writing it. That means identifying where our broader payments and product suite solves problems customers haven't yet asked us to solve, and building the commercial motion to get those products adopted at scale.

This is a senior individual contributor role with real strategic ownership. If you want to build something from scratch and see the revenue outcomes land, this is it.

What you'll be doing:

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Build the framework for how we identify, prioritise, and pursue cross-sell opportunities across our global account base. Own the outcomes end to end.

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Represent PPRO's full product ecosystem in senior client meetings, executive reviews, and commercial negotiations.

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Use account analytics, transaction data, and market intelligence to find cross-sell targets and move quickly when the picture changes.

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Align Sales, Product, Marketing, Legal, and Regional Operations around shared account growth plans, without direct authority over any of them.

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Share frameworks, deal learnings, and best practice with Account Managers to raise the commercial capability of the broader team.

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Manage your portfolio with full ownership, knowing when to escalate and when to push through.

What you'll need to bring:

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A track record of driving net-new revenue within existing enterprise accounts, not just winning new logos.

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Experience in strategic sales, account management, or commercial partnerships in payments, fintech, or complex B2B environments.

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Comfortable building structure in ambiguous situations. You don't need a process to exist before you can start.

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Strong data instincts. You'll back your calls with numbers where they exist, and use sound judgement where they don't.

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Proven ability to influence and align cross-functional, cross-regional teams at senior levels.

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Fluent English; additional languages are a genuine advantage given the global scope of the portfolio.

Why PPRO? Why now?

Cross-sell at global scale is a high-priority, newly formed motion at PPRO. As the first person in this function, you'll have real latitude to define how it works, what it looks like, and what it delivers. The cross-sell strategy, the stakeholder map, and the revenue outcomes are all yours to shape.

What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Workplace Nursery Scheme - Save on childcare through salary exchange

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Pet-friendly office - Because work is better with your paw-tners by your side

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.

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